CMC SISG in collaboration with Microsoft Vietnam organized “Experience WOW for customers with perfect technology” seminar on October 31, 2018 at Gem Center, 8 Nguyen Binh Khiem, District 1, Ho Chi Minh City.
The seminar was accompanied by Genesys, Resultick, 2359 and the attendees that were CIOs to finance, insurance, securities and banking companies
The workshop revolved around 4 main topics:
🔥 Marketing Automation – Multichannel marketing and the trend of catching up with financial customers
🔥 The impact of AI and messaging apps on Contact Center and customer experience.
🔥 Microsoft Kaizala application overview for business and Demo
🔥 Chatbot‘s role in Branding and financial customer care.
In addition, CMC SISG and Microsoft also organized a “Halloween Dinner” party, bringing friendly exchanges and greater engagement with partners and customers attending the conference.
