On April 25, 2019, at Sofitel Saigon Hotel, CMC SISG introduced IT Managed Services to customers. IT Managed Services is a model that manage the entire IT infrastructure, not only supporting and troubleshooting and requirements of end users, but also managing servers, backups, networks, security, storage. … inside customer data centers. More advanced service is providing business continuity service (Business Continuity Mgmt.) to ensure that all IT services operate throughout 24×7.

Current business and IT management services and in the next 5 years

Market research company MarketsandMarkets predicts that the global IT Management Services market will increase from $ 107 billion in 2014 to $ 193 billion in 2019, with an annual growth rate (CAGR) of 12.5%. In particular, the Asia Pacific (APAC) is expected to emerge as a high growth market.


Comprehensive IT management service from equipment delivery to the end their life cycle.

With IT Managed Services, CMC SISG will provide management, operation and technical support resources for part or all of the customer’s IT infrastructure system. The comprehensiveness of the service manifests itself from the provision of computers, servers, and servers during the operation to the end of the life cycle of the device / service and better than helping customers create a new life cycle, operating closely with business development goals based on operational data of current IT system status.

IT Managed Services of CMC SISG include: 1st line support such as IT Helpdesk, IT Outsourcing / Onsite, IT Webinar / Event; 2nd line support and 3rd line support are not only for server infrastructure, network, security … but also the business continuity and maintenance system (Business Continuity Mgmt.) .

This service is provided by more than 122 experts and experts from 1st line to 3rd line support.  The IT team on customer’s side will be assured to focus resources on developing core programs (Core Business Applications) with the trends of blockchain, AI, Chatbot, BI, Cloud, Machine learning, IoT, Digital transformation … , helping businesses solve the Total Cost of Ownership (TCO) problem, based on effective investment costs (CapEx) and optimal operating costs (OpEx).

CMC SISG has built 9 solution-based systems, ensuring Pro-action (Prevention – troubleshooting before happening) and Re-action (Quick response – recovery within 1 hour in the package. SLAs) to help business maintain critical IT services with an online lifetime of 99.95%. In addition, IT Managed Services also helps business control input, output, logs and images of engineers not only for CMC SISG, but also when they operate on their systems ( access control systems (IAM), error detection systems (VAS), JumpHost, IPS / IDS … and 360 reports on the quality of operation of IT services.

The competitiveness of CMC SISG is shown in the quality of service according to ITILv3 International standards, in addition to ISO 9001: 2015 and ISO 27001: 2013 certificates assessed by German TUV.

(Mr.) Huynh Quang Thanh – Head of IT Managed Services Department, CMC SISG

Mr. Huynh Quang Thanh – Head of IT Managed Services Department, CMC SISG emphasized: “CMC SISG provides 24/7 IT Managed Service to meet 4 levels of SLAs as Standard, Standard+; High-end, Superiority, availability time from 99 – 99.95% / year (equivalent to 5 hours of downtime / year), excluding the warranty or system maintenance time. Strategy from 2019 to 2023, CMC SISG is aiming to be a trusted and professional IT service provider for organizations and businesses, especially Leading in IT Managed Services in Vietnam.”

Category: General news