Technology Article – Life Connection on VTC1 interviewed Mr. Tran Quoc Viet – Contact Center Expert, CMC TSSG in Vietnam IT Panorama Conference 2019 held in Ho Chi Minh City on October 31, 2019. At the seminar, Mr. Tran Quoc Viet, representative of CMC TSSG, shared about the unified multi-channel technology system (Omni-channel) and voice biometrics to enhance the customer experience in the field of financial services. .